We’re Cain Construction and Remodeling, Inc. and we look forward to working with you.
It is our goal to make every customer's project a positive experience and that the will say that Cain Construction and Remodeling Inc. was the reason for its success. We devote the time necessary to accomplish this goal on each and every job we perform.

Mission Statement
We strive to be the most reliable, honest, and hard working full-service contracting firm in the region. We accomplish this by:

• adhering to budgets
• preparing working drawings
• documenting all our work
• providing accurate proposals
• employing qualified and honest subcontractors/employees

Finally, we complete projects on time, fulfill our client’s remodeling dreams and warranty our work.

Contact us today so we can get started! 

 

OUR APROACH

Our comprehensive approach will assure you that we bring a level of professionalism seldom experienced from a remodeling firm.  From our more than 15 years of experience, we've found that the following process best serves our clients' needs:

 

• After reviewing information submitted through our Contact Form, our staff will call you within 48 hours.  You will be asked a number of questions which will help determine how we can best assist you.  If we are not the appropriate provider for your project, we may be able to give you a referral.
• Next, the salesperson will call you, your project will be discussed and you'll both decide if the next step should be to set up an appointment.
• If so, a "get acquainted" meeting and a more detailed discussion of the work to be done will be scheduled, usually at your home.
• After the meeting, depending on your needs, an agreement for design and/or proposal preparation services may be the next step.
• With that pre-construction work underway, your remodeling project is well on the road to becoming a reality!

 

Once plans are drawn and approved and a thorough scope of work, firm cost and length of job are prepared, we're ready to get to work!  Using our years of experience we've devised a step-by-step process that helps ensure that your project runs as smoothly as possible.

 

1. Client Binder:  Before your project begins, we will provide you with a handy binder which details what you can expect from start to finish, allows you to easily store project documents in one place, and includes a list of recommended do's, don'ts and important "survival tips" that we've found helpful in ensuring that the process run as smoothly as possible for everyone.
2. Project Review:  Before any work begins, we will remind you that it is important that you review and make sure you understand everything about your project.  If not, you are encouraged to contact the salesperson to express any concerns or questions before the Pass the Baton walk-through.
3. Pass the Baton:  We start with a pre-construction walk-through or Pass the Baton, which is a crucial step for Cain Construction and for you.  At this meeting, your salesperson and the production manager will meet with you in your home.  During this transition period, the salesperson "passes the baton" to the production team.

Pass the Baton is also the time that the production manager will address the logistical aspects of running your project.  During the time, we will address important issues such s where to store tools, a designated central message center location and other related issues.  Cain Construction will discuss these issues and more with you as thoroughly as possible, so that you will have as few surprises as possible once construction is underway.

1. Billing Procedures:  Bi-weekly payments are detailed in the payment schedule of your contract.  We will send you invoices approximately one week before the due date as a reminder, so that you will be able to manage your funds accordingly.  Change order work is billed when signed.
   
2. Change Orders:  Once the project is underway, any change to the scope of work, including additional work days needed, must be documented and approved in a change order.  We don't present surprise bills for extra work at the end of the project.  Because we try to be as thorough as possible when putting our proposal together, change orders are usually caused by one of three events:  hidden conditions, building inspector requests, or client changes to the original proposal.
3. Site Preparation and Protection:  Before the actual work begins, we will take measures to cover and protect certain areas of your home that adjoin the work area in order to keep them as dust and scratch free as possible throughout the project.  In many cases during demolition we will install a temporary air filter to create a negative atmosphere which draws air from the main house into the work area.  This minimizes the amount of dust that filters through the house.
4. Let's Get To Work:  Once work is underway, we'll begin a new chapter in our relationship.  It is during this first phase that demolition is taking place, and you'll be excited as you see changes daily.
5. Weekly Meetings:  You'll be interacting regularly with our site personnel, if not in person, through notes or phone calls.  On most projects there will be a weekly meeting set up between you and the production manager and/or lead carpenter.  This creates the opportunity to discuss decisions to be made, unforeseen complications and generally check in with each other regarding how things are going.
6. What's Happening?  After the initial demolition and framing takes place, the project may seem to slow down while much of the utility work is being done, which is not as dramatic.  The changes will not be as visible, but take heart; we're keeping up the pace!
7. Your Project Takes Shape:  Next, as the drywall starts to go up, and your project begins to take shape.  You're likely to feel excited about your remodel again, although you may be feeling like those workers will never leave!!!
8. The Final Stage:  While the final finishes are being installed and painting takes place, you'll begin to really get excited about living in and using your brand new space!
9. Job Clean Up:  All during construction we keep the site as neat and clean as possible.  We use non-allergenic HEPA vacuum cleaners to maximize the containment of potentially harmful dust.  At the end of the job, the work area will be professionally cleaned.
10. Project Completion:  After your project is completed, we want you to rate us.  We have a questionnaire that we'd like you to fill out, and we look forward to your written comments as well.  Things rarely go perfectly in remodeling, so we want to know whether or no we handled the inevitable problems to your satisfaction.  If we didn't we want to know where we slipped up, so that we can improve our performance for you and other clients in the future.
    
    

Even after your project is actually completed, our work is not done.  Approximately one month after completion of your project, Cain Construction will schedule a visit to your home to ensure that what we delivered is what we promised you.

And that's not all...

About three months after the completion of your project, we will send you a letter to be sure that you are 100% satisfied with the work and that there are no areas of concern.  Additionally, we will contact you about one year after the work is done.  We just wan to check in to make sure that our work is still 100% to your satisfaction.